Product Guarantee

10 YEARS GUARANTEE

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Here at Platform 10, we realise that furniture is a substantial investment, and believe that you shouldn’t have to sacrifice quality for style, or vice versa. To achieve this, we are meticulous about the aesthetic and functional criteria that each Platform 10 item needs to meet, with each design and material being subjected to a rigorous testing process. We even ensure that we can trace every finished product back to the raw materials used to make it. As a result, we are so convinced of the quality of our furniture that each piece is backed by a 10-year manufacturer’s warranty.

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Built from eco-friendly, renewable 100% NZ pine MDF, Platform 10 furniture is overlaid with top quality paper laminates and PVC surfaces imported from leading suppliers in Germany, Spain and Taiwan, and fitted with high quality and thoroughly proved hardware components.

 

 

100% NZ MADE

Our manufacturing division, Compac Home, is a 100% NZ-owned company based in Dargaville, Northland and has been manufacturing furniture for the NZ retail market for 20 years. Our production facility covers 7500m2 of machining and equipment, which is regularly reviewed and updated to ensure that our manufacturing remains efficient, and our pricing competitive.

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YOUR GUARANTEE

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To authenticate your guarantee and to ensure that your furniture remains in top condition, always adhere to the guidelines below. To submit a warranty claim, click  here.

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TAKING CARE OF YOUR FURNITURE

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• Avoid prolonged exposure to direct sunlight.

• Keep cabinet in a dry place. Don’t place cabinet in a damp environment.

• Ensure your cabinet is placed on an even surface.

• Wipe off any spilt liquids immediately.

• Do not place cups or bottles directly on the cabinet’s surface. A coaster or some other kind of protection should be used to prevent condensation causing damage to the surface.

• Avoid placing hot items directly on the surface. This includes coffee cups, hair-straighteners, irons etc.

• Clean with a slightly damp cloth and buff dry with a soft dry cloth - microfiber is ideal.

• Do not allow nail polish, removers, deodorants, diffusers or any other damaging chemicals to come into contact with the surface.

• We can take no responsibility for staining of surfaces due to contact with dyes, paints etc.

• Platform 10 can take no responsibility for modifications made to the cabinet’s surface, eg. paint, stain, dye etc.

• Do not open multiple drawers at any one time. We can take no responsibility for the cabinet tipping due to multiple drawers being open.

• Treat your unit with care. Platform 10 takes no responsibility for damage caused by misuse or ill-treatment.

• Take care when shifting the unit, so not to damage it (or yourself!) in any way. Units over 20kgs require two people.

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EXCLUSIONS

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• Platform 10 can take no responsibility for any damage caused by modifications made to the cabinet, eg. removal, change or alteration of parts or hardware, or modifications to the surface e.g. paints, dyes, stains.

• This furniture is guaranteed for domestic use only. We cannot cover commercial use.

• This guarantee does not cover furniture purchased second hand. Any claims must provide proof of purchase from the original retailer.
   

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Platform10’s guarantees cannot cover damage caused by breaching any of the above guidelines. To validate your guarantee, register your purchase by clicking "Guarantee Registration" in the column alongside.

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All claims must be made through the original retailer and be approved by the manufacturer. Proof of purchase will be required. Once the claim is approved, you will need to return your furniture to the retailer, and the item will either be repaired or replaced.